We would like to advise you to ONLY PLACE ORDER WHEN YOU CAN MAKE PAYMENT WITHIN 48 HOURS.
All orders will be cancelled without any further prior notification via emails or phone calls. Cancelled order will be not reinstated so if you would like to place order again, please place a new order and stock is subject to availability at the time of order. If you have made payment for your order and have not send us the payment detail within 48 hours thus resulting in your order being cancelled; we cannot reinstate it and please do the same - PLACE A NEW ORDER & STOCK IS SUBJECT TO AVAILABILITY AT THE TIME OF ORDER. Any extra payments made will be refunded if the goods not in stock anymore at the time you place a new order.
We deeply appreciate your cooperation in this matter, thank you very much!
Shipping F.A.Q Within Malaysia
*Shipment by Pos Laju & Airpak - All orders will be shipped within the next 24 hours (Monday to Friday, exclude weekends & public holidays) after payment received. For interbank transfer/cheque deposit, it will takes about 2-3 business days for your payment to appear in our account. We will only process shipment once payment is reflected in our bank account statement.
*Shipment by Normal Air Parcel – We cannot guarantee 100% shipping lead time because we do not have time to send parcel(s) personally to post office everyday.
All shipments will be processed from Monday – Friday (we avoid shipping on weekends and eve of Public Holidays to avoid lost shipment).
We will update your order status to “SHIPPED” once goods are sent out. Our website system will automatically sent your tracking number to you via email OR you can check the tracking number by logging in your account.
All product prices published in our website EXCLUDE SHIPPING CHARGES.
All shipments will be handled by Pos Laju.
From the date of payment received, your goods will reach you in 3-4 working days (within Peninsular Malaysia & Pos Laju for East Malaysia).
Shipping cost commensurate on weight of goods. If you will like to know how much the shipping cost for your order, please add items to cart and select Checkout. During checkout procedure, there will be a list of shipping modes for you to select with the exact amount of shipping cost incurred.
Please select the correct shipping mode according to your location in order to get the correct rate. If you don’t agree with the shipping cost or accidently selected the wrong shipping modes during checkout, please email us at [email protected] so that we can do the necessary amendment for you.
As a general guidelines, below are the shipping costs. If your location is outskirt of daily delivery routes, it will takes longer to reach you.
*Delivery lead time stated are applicable to orders without any discrepancies. We will contact you a.s.a.p if there’s any issues with your order.You can track your Poslaju order here http://www.poslaju.com.my/track.aspx.