Q. How do purchase my order on the site?
To order :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you’ll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be able to cancel.
Q. What is the product’s transaction currency?
All products transaction currency will be done in Malaysian Ringgit
Q. How long does the delivery usually takes?
1. All shipments will be processed on Monday – Friday (we avoid shipping on weekends and eve of Public Holidays to avoid lost parcel)
2. All shipments will be handled by Airpak/Pos Laju/E-parcel.
3. We will email tracking once item has been sent.
4. All prices stated exclude shipping unless stated otherwise.
5. From the date of payment received, your goods will reach you in 2-3 working days.
Q. What should I do after I have made payment?
After payment made, please send us the payment details of : Banking Date : Total amount you have paid : Your Order ID :
You may email the cash deposit/bank transfer receipt to us at : email@example.com
Note: Your purchased products will not be delivered until we have this confirmation
Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Kindly send us an email to firstname.lastname@example.org us to clear your doubts. All enquiries will be replied within 24 hours (weekdays) & within 48 hours (weekends & public holidays).